PERSONAL INFORMATION
Personal Information is any information that can be used to uniquely identify a specific individual.
We will inform you of why and how we collect, use and disclose Personal Information, obtain consent where required and only handle Personal Information in a manner that a reasonable person would consider appropriate in the circumstances.
Personal Information does not include Contact Information, which is information that would enable an individual to be contacted at a place of business and includes name, position or title, business telephone number, business address, business email or business fax number. PIPA and PIPEDA do not cover Contact Information. This Privacy Notice does not cover Contact Information.
COLLECTING PERSONAL INFORMATION AND PURPOSES
The Personal Information that EVERNEST collects will be different depending on the Services being provided. We will only collect Personal Information that is necessary for the purpose of providing a particular Service, with your consent where required.
Here are some examples of specific purposes:
- To complete a purchase transaction, we will collect your full name, address, phone number, email address, SIN and a copy of your government-issued identification confirming your residency status.
- To comply with regulatory requirements, for example to verify personal identification according to regulatory requirements (FINTRAC) or to register property sale assignments with the Land Title and Survey Authority of British Columbia, we will collect your name, home address, date of birth, employment information, residency information and photo ID.
- To complete background and credit checks, we will collect your employment information, lease/rental history, educational background and other financial and legal information.
- To assess creditworthiness as a commercial tenant or guarantor of a commercial lease, we will collect your full name, name of spouse, residential address, home ownership information, date of birth, phone number and financial information.
- To assess suitability as a prospective residential tenant, we will collect your full name, address, phone number, email address, date of birth, SIN, citizenship information, rental history, employment information, photo ID, emergency contact information and financial information.
- To complete a residential rental transaction, we will collect your full name, address, phone number and email address.
EVERNEST does not knowingly or intentionally collect Personal Information from minors.
CONSENT
We will obtain your consent to collect, use or disclose Personal Information except where, as noted below, we are authorized to do so without consent.
In certain circumstances Personal Information can be collected, used or disclosed without the knowledge and consent of the individual. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. Seeking consent may be impossible or inappropriate when the individual is a minor, seriously ill, or mentally incapacitated. In addition, organizations that do not have a direct relationship with an individual may not always be able to seek consent from that individual.
We may also collect, use or disclose Personal Information without knowledge or consent:
- when the Personal Information is available from a public source;
- when we require advice from a lawyer;
- for the purposes of collecting a debt; and
- to protect ourselves from fraud.
USING AND SHARING PERSONAL INFORMATION
EVERNEST will only use or share Personal Information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those initially identified purposes. We will also use Personal Information to:
Where your Personal Information may be disclosed to EVERNEST partners and co-owners in the course of a lease or purchase transaction, you will be informed of the possibility at the time the information is collected.
We will not use or disclose Personal Information for any additional purpose unless we obtain consent to do so. We will not sell or rent your Personal Information to third parties unless we have your consent to do so.
Privacy law does not cover information that does not uniquely identify an individual. EVERNEST may generate and use anonymous information, data that does not identify a specific individual, for our own business purposes.
KEEPING PERSONAL INFORMATION
If we use Personal Information to make a decision that directly affects you, we will keep that Personal Information for at least one year so that you have a reasonable opportunity to request access to it.
Subject to the above, we will keep your Personal Information only as long as necessary to fulfill the identified purposes or a related business or legal purpose.
You can unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link in the message.
SECURING PERSONAL INFORMATION
We use industry standard security practices and take reasonable steps to protect your Personal Information from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We train our teams to follow our privacy and security practices, including the principles of privacy by design.
Using contracts, we ensure that any third party acting on our behalf in respect of receiving, handling or storing your Personal Information maintains reasonable and appropriate safeguards. Third parties acting on our behalf are not permitted to use or disclose your Personal Information for any purpose other than providing the Services.
We will use appropriate security measures when destroying Personal Information such as deleting electronically stored information.
We will continually review and update our security policies and controls as technology changes to ensure ongoing Personal Information security. However, please bear in mind that no Internet or email transmission is ever fully secure or error free and no security system is impenetrable. We cannot guarantee the confidentiality of any information that you share with us.
LOCATION OF SERVICES
While EVERNEST is located in Canada, we may transfer Personal Information to other countries for processing, including using third party service providers located in countries other than Canada. You understand that your Personal Information may be transferred to a country that may have different privacy protections than Canada. For more information on where data is stored, please contact our Privacy Officer at info@evernest.ca.
INDIVIDUAL ACCESS
You own the Personal Information you submit to EVERNEST and can review, edit or remove it at any time subject to limited exceptions. Upon written request, EVERNEST will also let you know which third party service providers we have disclosed your Personal Information to, if applicable.
COOKIES AND OTHER TRACKING TECHNOLOGIES
We use cookies and other analytics programs on our websites to improve your experience and our Services, to save you time, and to make it possible to navigate our website. We do not link the information we store in cookies or generate through analytics programs to any Personal Information you submit while using our Services or visiting our websites. You can remove cookies manually by following directions provided in your Internet browser’s “help” file. If you refuse cookies, you will not be able to use some or all of our online Services.
ADDITIONAL FEATURES AND INFORMATION
Please do not include any sensitive Personal Information in any emails you send to us. Email is not a secure method of communication. We cannot guarantee the security of email messages you send to us.
It is important to guard your privacy when you are online. If our websites or other electronic communications contain links to other websites, this Privacy Notice does not govern those websites. Regardless of the source of those links, you should read the associated privacy notices and make an informed decision about whether you want to use those websites or the services advertised on the websites.
EMPLOYEE INFORMATION
When you apply for a job with EVERNEST, we will collect Personal Information related to your application. In the event you are hired, we will collect information required to manage the employment relationship. Please contact our Privacy Officer for details regarding the management of Personal Information collected during the hiring process and employee Personal Information.
CHANGING THIS PRIVACY NOTICE
EVERNEST may amend this Privacy Notice from time to time. We will post the date of the most recent changes and provide previous versions upon request. If we make significant changes, we will provide a more prominent notice (including email notification if appropriate).
We encourage you to periodically review our Privacy Notice for the latest information on our privacy practices and to contact us if you have any questions or concerns.